Terms and Conditions

Terms of Use

Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Tina’s Flowers and Spices and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Tina’s Flowers and Spices believes that customer conduct violates applicable law or is harmful to the interests of Tina’s Flowers and Spices and its subsidiaries.

Privacy Policy

This privacy policy sets out how Rachelsflowersandwedding.com uses and protects any information that you give Rachelsflowersandweddings.com when you use this website. Rachelsflowersandweddings is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Rachelsflowersandweddings.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 11, 2011.

What we collect
  • We may collect the following information:
  • Name, address and phone number
  • Contact information including email address
  • What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We will never sell, lease or give away your information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Rachelsflowersandweddings.com

Credit card charges made on this site will show payable to Tina’s Flowers and Spices on your credit card statement.

Pre-paid credit cards are not supported by our shopping cart.

We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions
  • Industry leading encryption hardware and software methods and security protocols to protect customer information
  • Compliance with the Payment Card Industry (PCI) Data Security Standard

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

 

Return Policy

If you are not satisfied with a product you purchased, it may be returned within 7 days of the original purchase date, in it’s original, re-sellable condition.  You must have a valid receipt dated within 7 days or less from the original purchase date.  Shipping charges are non-refundable.

Your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don’t receive the item, we will not be responsible for processing the return.
All refunds will be credited back to the credit card used in the original purchase.

Credit Card Refunds

All credit card purchases will be refunded back to the original credit card that merchandise was purchased on.

Shipping Terms

Unless otherwise stated on the Website….Orders ship within two business days, Monday-Saturday.  

Rachel’s Flowers is closed on all Federal Holidays.

All orders are to be paid in U.S. Dollars Only.

At this time, Tina’s Flowers and Spices ships only to locations within the United States, including Alaska and Hawaii.

We accept Visa, Mastercard, American Express and Discover Card, and Postal Money Orders. Prepaid credit cards are not supported. 

Depending on your credit card company, Declined order totals may take up to 3-4 days to be removed from your credit card transaction history and made available to you.

To pay by Postal Money Order:
-Go through the checkout process up to the point of entering credit card information

-Make sure the page has your shipping charges included in the total price due

-Print out the page and mail to us with payment:

Tina’s Flowers and Spices, P.O. Box 1102, Ione, CA 95640

 

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